At the moment, we only accept card payments at the museum. Cash payments are currently not accepted.
You can pay using most common debit and credit cards.
We see that the average person takes at least 1.5 hours to comfortably go through the museum.
Yes, tickets can be rescheduled subject to availability. Please contact us at least 24 hours before your booked time slot with your order number. We will do our best to move your booking to another available date or time.
Tickets are non-refundable. However, we are happy to help you reschedule your visit if you contact us at least 24 hours in advance.
Please contact us as soon as possible by phone or email.
If capacity allows, we will try to move you to the next available time slot on the same day.
Please note that entry cannot be guaranteed if you arrive significantly late, as we work with timed entry to ensure a comfortable visitor experience.
Yes, please contact us if you cannot attend.
Discounted tickets are also non-refundable but may be rescheduled (subject to availability) if you inform us in advance.
First, please check your spam or junk folder.
If you still cannot find your confirmation, contact us with your full name, email address, and approximate purchase time. We will resend your confirmation.
If availability allows, you can purchase additional tickets at the entrance.
However, we strongly recommend booking online in advance, as time slots may sell out.
Yes, tickets are transferable.
Please ensure the new visitor has the booking confirmation (digital or printed) upon arrival.
More frequently asked questions
Visit Planning
About the Experience
Discover what to expect during your visit: from highlights and timing to immersive moments and must-see sections.
Accessibility & Practical Information
Everything you need for a smooth visit: accessibility details, facilities, directions, parking, and answers to common questions.
