Frequently Asked Questions
Read frequently asked questions about tickets, opening hours, access, and your visit. If you cannot find what you need, contact us and we’ll help.
Tickets and reservations
Plan your visit with ease. Find everything you need to know about tickets, reservations, booking, and payment before your visit.
- I am coming with more people than expected. Can I book extra tickets at the museum?
- I bought a ticket online, but did not receive them in my inbox. What now?
- What payment methods are accepted?
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Visit Planning
Make the most of your visit. Find helpful information about entry times, food and drinks nearby, and visiting the museum as a group.
- How does timed entry work?
- Is there a place to eat or have a drink nearby?
- Can I visit the museum as part of a group?
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About the Experience
Curious about what awaits inside? Discover what to expect during your visit, from interactive displays and working Apple devices to immersive experiences.
- Can I touch or use the devices on display?
- Are the Apple devices functional?
- Are there interactive elements inside The Apple Museum?
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Accessibility & Practical Information
Everything you need for a comfortable and stress-free visit. Find information about accessibility, facilities, directions, parking, and what you can bring inside.
- I lost something inside the museum or in my locker, what should I do?
- Can I bring food or drinks inside?
- Are animals or pets allowed inside the museum?
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