Frequently Asked Questions

Tickets and reservations

Plan your visit with ease. Find everything you need to know about tickets, reservations, booking, and payment before your visit.

• I am coming with more people than expected. Can I book extra tickets at the museum?
• I bought a ticket online, but did not receive them in my inbox. What now?
• What payment methods are accepted?

Visit Planning

Make the most of your visit. Find helpful information about entry times, food and drinks nearby, and visiting the museum as a group.

• How does timed entry work?
• Is there a place to eat or have a drink nearby?
• Can I visit the museum as part of a group?

About the Experience

Curious about what awaits inside? Discover what to expect during your visit, from interactive displays and working Apple devices to immersive experiences.

• Can I touch or use the devices on display?
• Are the Apple devices functional?
• Are there interactive elements inside The Apple Museum?

Accessibility & Practical Information

Everything you need for a comfortable and stress-free visit. Find information about accessibility, facilities, directions, parking, and what you can bring inside.

• I lost something inside the museum or in my locker, what should I do?
• Can I bring food or drinks inside?
• Are animals or pets allowed inside the museum?